1.5
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
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2 comments

Update by user Sep 01

It was resolved and we are very happy. Thank you

Update by user Sep 01

Baers Furniture exchanged our mattress for the correct size. We are very happy

Update by user Aug 30

They called and told us to buy another mattress. Will never shop Baers again

Original review posted by user Aug 30

We ordered a 3 thousand dollar mattress and ordered whast we thought we haf a cali king but was really a king.I called after delivery and let them know we received wronh mattress and our salesperson Gini said no problem call customer service Monday and they can exchange it out.

Well i left message with customer service supervisor and she called back and first words out of her rude mouth was tgats your problem tgere is nothing we can do. Wow we spent iver 12k in that store within a year. They dont CARE! We left a message with David Baer and never received a call back.

They certainly do not care about making it right for the customer. They will lose a lot of business as tgeir port charlotte store is never busy now we know why. Do not shop here. We had a terrible experience buying furniture the first time when they delivered it so damaged it was falling apart.

We are done. Shop elsewhere they dont care about their customers only the profit they make off you. Baers has gone way down over the years since their kids took over.

Stay away go to another furniture store.They lie to you and promise things that never happen and once you get delivery they dont want to know you

Review about: Baers Furniture Customer Care.

Reason of review: Problem with delivery.

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Anonymous
#1365801

Update!Baers exchanged our mattress for the correct size.

Thank you we appreciate that they did the right thing after several phone calls.It shouldn't have taken social media

BaersFurniture1945
#1365619
Baers Furniture Verified Representative

Hello

Thank you for your comment, we are glad that we were able to satisfy your needs.

Best Regards

Baer's Customer Relations Dept.

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