Baers Furniture - DID NOT HONOR WARRANTY AND SCAMMED US!!!
Update by user May 11, 2012
This is in Boca Raton Florida not richardson ,tx.
Original review posted by user May 11, 2012
HORRIBLE FURNITURE STORE!
HORRIBLE FURNITURE STORE!!!!! My wife and I purchased 2 leather sofa's from Baers Furniture along with a 5 year protection plan that we paid 289.00 dollars for. We were told by the salesman it would cover anything that went wrong with the sectional including any type of stains, tears, or discoloring. When the sofa's were delivered the delivery people gave us a bottle of goop and said "this is your warranty and you need to read the direction's and follow them," Huh, this is my 5 year protection plan, you gotta be kidding me!! Needless to say we applied the goop to the sofa's, but unfortunately they were faulty and we needed to exchange the sofa's for a leather sectional. Again they delivered the furniture and gave us a second bottle of goop telling us to read the direction's and follow them, and we did. 1 1/2 years later the leather on the Chaise piece of the sectional started peeling off, discoloring and cracking on the back of the piece. We contacted Baers and we were told they have nothing to do with the warranties, we needed to contact the warranty company. We were never told about a warranty company, we were led to believe that Baers would honor the warranty with there own people. We contacted the warranty company and they set up a time and date for there technician to come out and look at the piece. He came out took pictures of the Chaise and asked to see the bottle of goop, which we showed him. We were then told they would get back to us. Now when we showed him the bottle of goop we showed him the unopened bottle because we didn't think that it mattered, he just asked to see the bottle of goop so we grabbed the first bottle that we saw and showed him. Well about 2 weeks later the warranty company called us and said "The bottle of goop was never opened there for the warranty on the entire sectional is now and forever VOIDED." You gotta be kidding me, we could not believe what we were hearing. We immediately contacted Baers and told them what happened and we were told by many different people including David and Michael Baer that there is nothing they can do about it. We even offered to come down to the store and show them both bottles of goop which would clearly show one opened and used and one not opened, they refused. We gave Baers Furniture 289.00 for absolutely Nothing!! We will never buy anything from Baers again and if your smart, YOU WON'T EITHER. We got SCAMMED, DON'T BE THE NEXT VICTIM OF THIS HORRIBLE FURNITURE STORE, THERE NOTHING BUT A BUNCH OF *** ARTIST'S AND LIARS!!!!!