Baers Furniture Phone Numbers and Emails

Customer Service Number:

  • (954) 582-4200

Customer Service:

  • (407) 618-8000
    1024 FL-436 Casselberry, FL 32707
  • (954) 927-0237
    1025 S. Federal Hwy. Dania Beach, FL 33004
  • (407) 478-2237
    12105 West Colonial Drive Winter Garden, FL 34787
  • (954) 442-8788
    13630 Pines Blvd. Pembroke Pines, FL 33027
  • (772) 221-8679
    1421 S. Federal Hwy. Stuart, FL 34994
  • (239) 513-2237
    15485 Tamiami Trail N. Naples, FL 34110
  • (561) 684-3225
    2324 N. Military Trail W.Palm Beach, FL 33409
  • (954) 566-0266
    3740 N. Federal Hwy. Ft. Lauderdale, FL 33308
  • (941) 624-3377
    4200 Tamiami Trail Port Charlotte, FL 33952
  • (321) 872-2377
    4260 West New Haven Avenue West Melbourne, FL 32904
  • (239) 278-4401
    4580 S. Cleveland Ave. Ft. Myers, FL 33907
  • (941) 923-4200
    5301 Clark Road Sarasota, FL 34233
  • (305) 668-8400
    7501 S.W. 100th Street Pinecrest, FL 33156
  • (904) 493-2730
    7760 Gate Pkwy Jacksonville, FL 32256
  • (561) 626-6100
    910 North US Highway 1 North Palm Beach, FL 33408
  • (561) 391-2012
    999 N. Federal Hwy. Boca Raton, FL 33432
  • (954) 946-8007

Baers Furniture Email:

jdoe@baers.com
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Contact Information

Baers Furniture Website:

Baers Furniture Help Center:

Corporate Office Address:

Baer's Furniture CO., Inc.
1589 NW 12th Ave.
Pompano Beach, Florida 33069
United States

Baers Furniture Customer Service Reviews

1.2 / 5
Bad
Guest-5381856
Turned a negative experience into a very positive one!
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5.0

I want to thank Baers for making my purchase right. I ordered a $2,000 3-pc wall unit floor model that arrived damaged Initially I was upset and disappointed.

However after receiving a phone call from a great customer service rep, they were able to find another shelving unit that was not damaged. They delivery came yesterday and the gentlemen did a great job!

Baers also waived the $149 delivery fee. At the end of the day I was very satisfied and would recommend Baers to my friends.

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Andrea S Xbc
Miscommunication
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2.4

I went to Baers and purchased a leather sofa, chair and credenza. Wonderful salesman.

Beautiful furniture. I was extremely satisfied. No problems. I went to pay.

I was told 25% down, the rest at delivery. I did not question it. I paid and left. Come to find out that you have to pay before delivery.

Not a problem. But their website is the problem. It is not setup correctly. But according to them its my phone.

I just bought a new home. All my purchases are online. No other issues with other sites, just theirs. So I have to actually drive there.

Im in a different city. When I move I will be rather busy. I dont think this is the way to treat people. I would have paid the full price upfront number 1.

Number 2, its their site thats the problem. You cant even shop properly on there. But to have the nerve to tell me its my area that is causing the issue is terrible customer service. I would never buy another piece from them if they were the last furniture store on earth!

I like dealing with people who make my life easier, not more difficult. And causing me more work when Im spending money is not wise. It is downright bad business and stupid in my opinion! And I havent even received anything yet!

Not a good way to start. And I would never recommend this store to anyone. The miscommunication was heard by me and my friend. I was even surprised but did not question it.

It made me quite happy. Maybe thats the deal. I dont lnow. I would have purchased regardless and thats the problem I have.

Now Im being put out and have to travel to the store again, nothing having to do with me!

So, yes, I think this is a bad business decision on their part! And I dont recommend bad business practices that are then said to be a miscommunication when that puts the customer out who is the one spending the money!

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Guest-5111711
Buyer BEWARE!!! DON’T Buy from Baer’s Furniture! They take “ ghosting” to another level!!!
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1.0

Buyer BEWARE!!! DONT Buy from Baers Furniture!

They take ghosting to another level!!! Absolutely the worst customer service experience.

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Rosemarie P Joy
Terrible customer service

They have terrible customer service. You are told at sale that order can be cancelled, but to them that does not mean returning your deposit.

You must re select at their store.

Go to Matter Brothers. Great customer service at that store.

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How Good is Baers Furniture's Customer Service?

Tran Xeo
Tran Xeo
Feels Disappointed | Feb 04, 2023

Natuzzi leather sofa has wrinkles. Natuzzi said they will call us in December . No calls.

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Retta Tqq
Retta Tqq
Feels Disappointed | Nov 08, 2022

Terrible customer service

Read full quote

Summary of Baers Furniture Customer Service Calls

100 TOTAL
CALLS
11:45 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Baers Furniture?

Product/ Service Question:

  • “Damage furniture on delivery”
  • “Damaged furniture”
  • “Warranty”

Request for Information Question:

  • “Find out when the part for my sofa will be in it's been a couple of weeks”
  • “Buy inquiry”
  • “Want to find out my delivery its on time on May 27”

Shipping and Delivery Question:

  • “Delivery”
  • “Schedule delivery”
  • “Sofa delivered has small spot on cushion. Delivered a week ago Mon & we were told someone would contact us with 3 to 5 business days”

Staff Question:

  • “Service call”
  • “Customer service”
  • “Still waiting for my chest in service. I made 3 calls and no one gets back. Please send this higher, very bad customer service”

Activation/ Cancellation Question:

  • “To cancel a service call for 6/29”

Website/ Application Question:

  • “Follow up site visit for mattress”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Ned plug”
  • “Repair”
  • “Cabinet door hinge not attached”

About

Summary

Baers Furniture was established in 1945 by Melvin and Lucile Baer in South Bend, Indiana. The company offers a great choice of bedroom, dining room, living room, entertainment, accent furniture and mattresses. One can find reclining sofas, sectionals, sofas, leather, recliners, beds, dressers, chairs, accent tables and much more. Baers Furniture provides its services in Dania, Ft. Lauderdale, Sarasota, Stuart, Tamarac, Boca Raton, Miami, Naples and other. The company offers products from such famous brands like Martha Stewart, Smithsonian Collection, Trump Home, Tommy Bahama Home, Lexington Home Brands, Bernhardt, Bob Timberlake Home, Stanley etc. Baer's Furniture has a huge selection of furniture for home office such as executive desks, l-shaped desks, office chairs, file cabinets, computer workstations, bookcases and more.

Baers Furniture reviews and complaints

Baers Furniture is ranked 345 out of 2284 in Furniture and Decor category

Area Served

USA

Payment Methods

VISAMasterCard

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