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We ordered a 3 thousand dollar mattress and ordered whast we thought we haf a cali king but was really a king. I called after delivery and let them know we received wronh mattress and our salesperson Gini said no problem call customer service Monday and they can...
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Anonymous
Anonymous

Update! Baers exchanged our mattress for the correct size. Thank you we appreciate that they did the right thing after several phone calls. It shouldn't have taken social medi...

BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Hello Thank you for your comment, we are glad that we were able to satisfy your needs. Best Regards Baer's Customer Relations Dept.

Went to Port Charlotte store looking for a leather sectional, upon arrival spoke to nice woman and see showed me two she had on display. Recognize a set one of our friend had purchased a month before for 4,200, now was at great price for 4,700, (called at the store to...
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BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Hi,Thank you for reaching out to us online. We are happy to look into your claim and try and resolve this issue for you. We know that there can always be a miscommunication bu...

1.8
I didn't like
  • Sales people blaming you when there is a problem
  • Zero customer service
#1092866
I ordered a Natuzzi Sofa that operates mechanically. At time of delivery, I tested the sofa. I grabbed the small side handle to recline. I then attempted to close the sofa. It was impossible to apply enough leg pressure to close it even half-way. My wife tried the...
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Anonymous
Anonymous

HelloCan you please forward any issues to customer@baers.com so we can better assist you. Thank you Have a good day

2.2
I liked
  • Diversity of products
I didn't like
  • What you see is not necessarily what you get
#1090370

Baers Furniture Customer Care Review

Baers Furniture
#908329
Spent close to 40K so far. Have a piece that needs replaced that was delivered. Not getting any action from these people. I am really pissed off
Comment
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Short Review on August 01, 2016

Baers Furniture
#892632
2.5
Details
Please make sure your furniture does not break.Bear's only can accomodate you Monday thru Friday 8 to 5.That is if they call you back to schefule or show up to the appointment.
Comment
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Baers Furniture Customer Care Review

Baers Furniture
#858847
3.1
Details
Worst customer service.called 5 times nothing.Not impressed
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Other Product Review

Baers Furniture
#747956
They delivered my order but they couldn't put together had to waitfor service to come he had ahard time then sat on it and fell apart had to wait again this has happenedmany times keep being told they would take it and fix it well not a year old looks like *** iwould never recommend this store
Comment
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I am providing to my followers an update on the situation with Baers . As of today the 2 curio cabinets are still not delivered as they came in with the same door issue as the first set. Rick from the company called and advised that they would not sending the units out...
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North Palm Beach, Florida
Product
I didn't like
  • Cant deliver a good product
#1086295
I have been attempting to have furniture delivered to my son's new house the the last three weeks. On the original delivery date, they forgot to load all of furniture on the truck and didn't deliver one piece, a night stand. The following week was the next delivery...
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BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Hello Mr. Frost,Thank you for taking the time to work with us. I am glad we were able to meet you standards on the last delivery. Please let us know if there is anything else ...

BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Hello Mr. Frost,I do apologize for all that has occurred. I would like to work with you in correcting this issue. Please contact David Baer at customer@baers.com with your son...

bought 2 curio cabinets and they came in with bad doors. customer service said to take the item and if it could not be fixed at home they would order two undamaged ones. now they are jerking me around to order new items... bought at west palm beach store.. Reported the...
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BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Hello,We would love to be able to help you through this process. I understand your frustration in the matterPlease contact David Baer at customer@baers.com so that we can furt...

1.1
Product
#1077355
Baers Furniture - Don't get duped by commissioned sales associates
Baers Furniture - Don't get duped by commissioned sales associates
Baers Furniture - Don't get duped by commissioned sales associates
Purchased a mattress and foundation with the reassurance from my sales associate that it would be completely refundable if I was not happy and there were no other beds to my body's liking So I received my mattress and foundation 6/20, had a minor problem and when I got...
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Anonymous
Anonymous

How terrible for a store to do business this way. How have they stayed in business for so long and screw customers I would never shop there. There are so many furniture st...

BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Mrs. BialekThank you for speaking to us yesterday. We were able to confirm the reselection ahead of the manufacturer's 30 day waiting policy. We are happy to help you select a...

2.4
North Palm Beach, Florida
I didn't like
  • Sales people blaming you when there is a problem
#1072607
Baers Furniture - Purchased Leather sofa and loveseat at North Palm Beach Baer's. It was made wrong and store manager would not stand behind product.
Baers Furniture - Purchased Leather sofa and loveseat at North Palm Beach Baer's. It was made wrong and store manager would not stand behind product.
Baers Furniture - Purchased Leather sofa and loveseat at North Palm Beach Baer's. It was made wrong and store manager would not stand behind product.
We purchased leather sofa/matching loveseat from Baer's, North Palm Beach. When delivered, furniture showed extremely poor workmanship... the left arm didn't match the right arm on both pieces- the back panels were not aligned, cushions were not aligned. Baer's had an...
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BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Hello,We would love to be able to help you through this process. I understand the frustration this has caused as these products did not live up to expectation of workmanship. ...

2.7
North Palm Beach, Florida
#1060963
Horrible horrible horrible company! Never in my 40 years in Sarasota have I ever been so upset with a business! Decorator ordered wrong funiture and will not give me a refund! HORRIBLE HORRIBLE company!! PLEASE NEVER spend your money with this store! FRAUD.... They...
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BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

I am glad to hear that the problem has been corrected. Please let us know if there is anything we can do for you. Please feel free to email customer@baers.com for any issues m...

Hoertzjs
***tzjs

Baers have reached out to me and I am now satisfied with the very agreeable solution to my furniture order. I think miscommunication was the problem. Please disregard my previ...

1.0
Product
I didn't like
  • Zero customer service
  • Horrrible company
  • Lack of discloser on sight unseen item
#1038671
Purchasef matttess 8 months ago. Suddenly broke down and you fall out of bed. A company called mattress marshall left message. Never callef back,. Awful service!! Still battling this. Never agaiin. Baers bad news!!!!
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Anonymous
David B

Hi, we are sorry to hear that you had an issue, and worst about the delay in repairs. Please contact customer@baers.com with your name and phone number and we will rectify thi...

2.3
#985901