Baers Furniture

I bought a floor leather sofa and I was told and expected that I would receive that exact white leather sofa. We picked up the sofa that they had wrapped with plastic, and when we got home and took off the plastic wrap we saw that there was a 3 inch leather flaw that looked like it had been repaired on the seat of the sofa that also had a different tag attached, than the sofa I had purchased.

I told the salesperson and the store manager, but they both lied and said it was the exact sofa.

I have the photos of the sofa on the floor at the store with no leather flaws and the tag, and then the different sofa they gave us that had a large leather flaw and a different tag. You can tell from the price on the receipt and the tag on the sofa I purchased, compared to the tag on the defective sofa delivered that they were switched.

I set my budget at $10,000 salesperson said we can work with that, soon it went to $12000 which I was okay with. Over the next several months I was requested to make cash payments which I thought were part of the budget.

After repeatedly questioning how are we on the budget and realizing that it was almost double I was told well you are at BAERS!!!

The manager as well as customer service have been of no help at all...! I have tried on multiple occasions to request information as to cash amounts paid directly to BAERS!

(Not the synchrony credit card)

They attempted to deliver special order bookcases and unfortunately they were not the right ones!

A rug that I ordered currently is beginning to fray and of course I'm having difficulty trying to talk to someone who can help me! And as far as customer support so far there has not been any, very sad...!

Purchased an $8,000 sectional sofa set about 2 years ago. One section was received damaged.

Had to wait about 2 months time past Baers knowing of damage for someone to come out to home, review and authorize replacement of sectional piece. It's now a years time after Baers told us they ordered a replacement from the factory but the really bad news is that although I call Baers customer service line, leave a message to return call with my name and number, I have not either gotten thru or received a return call for months time. About 2 months time ago I called the corporate office and got a Ms. Baers on the phone.

She told me she would look into the matter and get back to me. She never did and I call her about twide a week, phone not answered so I leave detailed message leaving my name and number.

Not once have I received a return call. Terrible situation, be warned!