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2.3 Based on 32 reviews
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  • Customers like
    • Style of furniture 2
    • Showroom appearance of furniture 2
    • Table 1
  • Customers don't like
    • Customer service 8
    • Customer service department 8
    • No return phone calls 8
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Spent close to 40K so far. Have a piece that needs replaced that was delivered. Not getting any action from these people. I am really pissed off

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After many years of searching for the right dining set we settled on Bernhard. Very pleased with the table and beautiful leather chairs.We rarely used this set because we have another one we use daily next to kitchen. We have probably sat on the chairs only 10 times when I noticed all the leather peeling on the chairs. It turned out to be bonded leather.We were devastated that they claim to have such high quality products and sell such ***. We... Read more

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Baers Furniture - Natuzzi Sofa Review from Orlando, Florida
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Bought a natuzzi furniture, when it was delivered the sofa was damage I do not recommend this company, horrible service and they do not want to fix it or replace it, I got this damage at first and they do not found a solution, the worst part is that they fixed with a tape I want my new sofa for the price I paid Read more

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Please make sure your furniture does not break.Bear's only can accomodate you Monday thru Friday 8 to 5.That is if they call you back to schefule or show up to the appointment.

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Worst customer service.called 5 times nothing.Not impressed

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Well, maybe we were not lucky. We get Elba, a furnishing consultant, after she visited our home, and we all, expend time working on the plan to find the pieces of furniture, we paid thousand of dollars and was waiting until we decided to call the store. They said she was in a meeting, the day after they told me she was not working, 3rd day calling they said she was not working any anymore in the store. Also, they asked me to back to the store... Read more

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May 13th, 2016. We get a furnishing consultant, after she visited our home, and we all, expend time working on the plan to find the pieces of furniture, we paid thousand of dollars and was waiting until we decided to call the store. They said she was in a meeting, the day after they told me she was not working, 3rd day calling they said she was not working any anymore in the store. Also, they asked me to back to the store to the next day to... Read more

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I purchased a Paula Deen bedroom set from Baer's in Winter Garden, FL. When it was delivered I noticed a very strong smell in the drawers. I called our salesperson and never received a call back. It has been 6 months and they still smell terrible. All of my clothes smell bad from being in the drawers. My point is, that they didn't have the courtesy to call me back. Shortly after we purchased two mattress sets and one had a SERTA REBATE... Read more

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Been horribly treated probably because of my age. I will not go quietly I will NOT let them get away with it. Being older doesn't mean giving up my rights and dignity I have no doubt if I was 20 years younger that I would be treated this way Was never treated this way when I was younger I will keep on fighting Everyone tells me they gone call Dont get my calls back When I called 8 days later I was told that the issue was completed ITS a lie.... Read more

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I bought a room full of their Burnhart furniture (supposedly top of the line) 6 months ago I got it on sale. Well the couch cushions are flat and no good...I called thief customer service and was informed that it was a floor sample and because of that they won't do anything. $3000 for a couch that is shot in 6 months. The quality sucks and they after sale service is horrible. You'd be better served by going to city furniture or joes junk yard... Read more

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